FAQ

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We aim to respond as promptly as possible to all messages and emails, which are answered in the order they are received. Most inquiries receive a response within 24 hours.

 

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our team prepares your shipment within 24 hours, so it may not always be possible to make address changes. If you notice an error, please email us immediately with your name and order number. We'll do our best to update your information before your order ships. While we cannot guarantee changes once the order leaves our facility, we will make every effort to assist.

 

HOW LONG IS THE PROCESSING PERIOD?

Order processing typically takes between 1-3 business days after your order is placed. Most orders are prepared within 24 hours, but if our team is exceptionally busy, it may take up to 3 business days.

 

GENERAL SHIPPING INFORMATION:

We process and ship all orders from Australia, Monday through Friday (excluding major holidays). Once your order is placed, it will be shipped out within 1-2 business days, and you'll receive a tracking number via email shortly after. Delivery times within Australia typically range from 5-12 days from the shipment date, depending on your location.

 

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order, it may arrive in multiple packages, which could be delivered 1-2 business days apart.

 

OUT OF STOCK/BACKORDERED ITEMS:

If any of your items are out of stock, we will notify you via email with an expected shipping date. If restocking takes longer than 2 weeks, we will issue a refund for those items.

 

ADDRESS CHANGES:

Our team processes orders quickly, so if you notice an error, please contact us immediately with your name and order number. While we can't guarantee changes after the order ships, we will try to accommodate your request.

 

DO YOU SHIP INTERNATIONALLY?

At this time, we only ship within Australia.

 

I RECEIVED A DAMAGED ITEM, WHAT DO I DO?

We apologize if your item arrived damaged! Please contact us with your name and order number, and we will assist you with a replacement or refund.

  

WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED IN MY ORDER?

If any of your items are missing or damaged, please contact us immediately. We offer a 30-day Money Back Guarantee, so be sure to reach out within this timeframe for assistance. You can use the Contact Us page or email us at nadinecockrem@outlook.com.

From Survival to Self: My Journey of Healing and Becoming

There was a time in my life when survival was all I knew.

At 26, I stood in the wreckage of a failed marriage, divorced with three children under five and a newborn in my arms. As a mother, I was strong. In reality, I was hanging on by a thread.

Every day was a battle. I moved through the motions of motherhood while inside I was unravelling. Panic, fear, dread anxiety made my chest feel like it was caving in most days. Depression whispered that nothing would ever change. Stress sat in my body like poison. It was an intoxicating cocktail that left me sick, hollow, and questioning whether I could survive it all. In the midst of this I was running a successful photography business and singing in a band, burning my already flickering candle from both ends.

When I met my now husband 5 years later, something shifted. For the first time I had a safe space to fall apart. Healing didn’t arrive with a single moment of clarity. It came in fragments, sitting with the pain, facing the trauma I had buried, unravelling the lies that told me I wasn’t enough. It came in learning to stop people pleasing and sacrificing myself at every turn.

But life wasn’t finished breaking me open. Together we had a son, and his birth nearly cost me my life. That near death experience forced me to go even deeper into my triggers, into the hidden corners of grief and fear, into the raw question of who I really was. And then came another blow: losing my beautiful mum, Wendy, to pancreatic cancer. Grief doesn’t politely knock, it tears through and leaves nothing untouched. Her loss reshaped me in ways I’ll never stop carrying.

I share this because I want you to know I’ve been where you are. I know the darkness of not recognising yourself anymore. I know what it feels like to keep showing up with mask after mask while inside you’re silently falling apart. I know the weight of pretending you’re fine when you’re anything but.

Everything I do now is rooted in those years. I create the support I once longed for. Because when I was in the thick of it, there was no map, no safe hand to hold, no peace. So I tell my story in the hope that you find what I once couldn’t, a way to turn inward, to sit with your pain, to name it, to rewrite it, and eventually to see beauty in the person you are becoming.

That is why I created The Hope Deck, a set of affirmations to guide you back to yourself when life feels impossible.

My BIG PLANS FOR 2026 is stepping into new seasons of sharing, launching my podcast Seasons of Her Soul, creating a new deck called The Soul Deck, and one day writing my book to tell this story in full.

This is my mission: to stand with you in the places that hurt, to remind you that you are not alone, and to show you that even in your deepest pain, there is always a way back to your peace.

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